3.1. Manage IT Function
What is it?
- Definition:
Including all activities relating to the management of IT customers from the business side
- Example:
Activities in this category include: assessing customer's requirements, developing and deploying IT services, resolving IT incidents and problems
- Synonym:
business customers of IT
3.2. Manage IT Services
What is it?
- Definition:
This sub-function focuses on the services that IT delivers to its customers
- Example:
Delivery of application, platforms, infrastructure, etc.
- Synonym:
Developing IT solution
3.3. Manage IT Operation
What is it?
- Definition:
Everyday activities that IT performs including incident resolution or problem management
- Example:
Ticket opening, Incident resolution
- Synonym:
n/a