3.3.1.Monitor and Report IT Operation
- Definition:
Daily IT operation needed to be reported on a regular basis for continous improvement
- Example:
When a business user training session is conducted, which part is understandable, which part not, which part needs more support, etc. need to be taken into report for improvement next time
- Synonym: n/a
- Cloud service: none
3.3.2. Train Business Users
- Definition:
The process of training business users how to use an IT application or program
- Example:
IT personnels train business users how to make a secure VPN connection
- Synonym:
Train business users
- Cloud service: none
3.3.3. Manage Configuration
- Definition:
Schedule updates, configurations of IT applications and services
- Example:
An organization uses Microsoft365 Office and therefore, IT needs to control the license, the new release and other configurations relating to MS365 package
- Synonym:
IT operation configuration
- Cloud service:
Azure_Active_Directory_Premium_P2_Government_Pricing,
BaaS_Reseller_Administrator
3.3.4. Manage IT Output And Schedule
- Definition:
Define schedule for IT activities and at which phase will be which output
- Example:
When an IT project is rolled out, it is important to have schedule when to do what. Example of this schedule can be implemented in SCRUM board with different sprint. Different backlogs define diefferent IT outputs
- Synonym: n/a
- Cloud service: none