Ngoc Anh Tran

- Definition: Before the service is delivered, contracts are reviewed, environmental readiness are confirmed, engagement rules are established

Example: Before the service is delivered, contracts are reviewed, environmental readiness are confirmed, engagement rules are established

- Synonym: Confirm service readiness

- Cloud services: none

- Definition: Delivery process from the providers to the customers

Example:Two ways of service delivery:

* Customers Visit the Service Site: Traffic and pedestrian counts are used to establish how many prospective customers pass certain locations each day. Construction of a new highway or the introduction of new rail or bus service may have a significant effect on travel patterns and, in turn, determine which sites are now more desirable and which, less so.

* Providers Come to the Customer: Australia is famous for its Royal Flying Doctor Service, in which physicians fly to make house calls at remote farms and stations

- Synonym: n/a

- Cloud services: none

- Definition: Finalization of service delivery, final assessment of service quality and requirement met as well as archive project documents

Example:

- Synonym: Finalize service delivery

- Cloud services: Access_aCloud_Financials