8.10.1. Measure Customer Satisfaction About Customer Handling
- Definition: Caluclate satisfaction level of customer in problem handling by fomula performance of customer-requests/inquiries handling and resolution.
- Example: Usage of survey, customer rating at POS, Customer Satisfaction Score (SCAT), etc.
- Synonym: customer handling satisfaction
8.10.2. Customer Satisfaction With Customer Complaints
- Definition: Measuring the satisfaction level of customers as pertains to how their complaints are handled and resolved
- Example: Usage of survey, customer rating at POS, Customer Satisfaction Score (SCAT), etc.
- Synonym: customer handling satisfaction
8.10.3. Customer Satisfaction With Products/ Service
- Definition: Calculate satisfaction level of customer with products/ services
- Example: Record customer reviews about products/ service, using data analysis tools to anylyze which features are satisfying and which features not
- Synonym: customer satisfaction with products/ services
8.10.4. Evaluate Recalls Performance
- Definition: Evaluate performance of recalls (if happens) and caluclate how recalls effect the business
- Example:
- Synonym: Evaluate recalls