8.8.1. Register Product
- Definition: The process of recording which product was bought by which customer for further references about the product details as well as customer setails
- Example: When one buys a Kindle from Amazon.com, this Kindle is already regirstered by Amazon with the Amazon acocunt. By doing so, they know who buys what, when and related information
- Synonym: Product register
- Cloud services: none
8.8.2. Process Warranty Claims
- Definition: Identify, investigate and process warranty claims
- Example: Receive warranty claims -> diagnose root cause of an issue -> recommend for corrective action -> settle the claim -> approve or deny the transaction; and the originator being notified and payment authorized.
- Synonym: Warranty claims
- Cloud services: none
8.8.3. Manage Supplier Recovery
- Definition: Manage recovery from the supplier if root cause is from supplier
- Example: Manage recovery from the supplier if root cause is from supplier
- Synonym: supplier recovery management
- Cloud services: cs24_X_7_Premium_Phone_Support__1_Incident
8.8.4. Process Attached Services from Products/Services
- Definition: Provide specific service for individual customers according to their group and requirements
- Example:Amazon Prime members have a larger amount of service in comparison to a normal member. For example, Prime members can have a product faster in the same day and Amazon must conduct their shipment according to terms with Prime members
- Synonym:service attached
- Cloud services: none